Develop the behavioural skills that improve teamwork and raise effectiveness
Identify and understand the key behavioural skills (soft skills)
Learning objectives
By the end of this course, participants will be able to:
- Identify and understand the key behavioural skills (soft skills)
- Communicate and collaborate better as a team
- Manage conflict and stress effectively
- Develop their emotional intelligence
- Improve their adaptability and critical thinking
- Develop their personal leadership
Who it is for
- Employees (all levels)
- People changing career
- Managers and future managers
- Freelancers and entrepreneurs
- Students in their final year
Suggested duration
- Short format 2 days — (14 hours)
- Long format (in depth) 4 days (28h) — or 6 modules of 3 hours each
- (remote or in person)
Course content
- Module 1 – Introduction to Soft Skills (2h)
- What soft skills are and why they matter at work
- The difference between soft skills and hard skills
- An overview of the most sought-after soft skills
- Self-assessment of your own soft skills
- Module 2 – Effective interpersonal communication (3h)
- Active listening and empathy
- Verbal and non-verbal communication
- Constructive feedback techniques
- Assertive communication exercises
- Module 3 – Teamwork and collaboration (3h)
- Roles within a team (Belbin model)
- Collective intelligence
- Cooperation versus collaboration
- Role play to strengthen group dynamics
- Module 4 – Emotional intelligence and stress management (3h)
- Recognising and managing your emotions
- Understanding other people’s (empathy, listening)
- Tools for handling stressful or conflictual situations
- Breathing, grounding and visualisation techniques
- Module 5 – Creativity and critical thinking (3h)
- Building your capacity to propose new ideas
- Creativity techniques (mind mapping, brainstorming, SCAMPER, and so on)
- Critical thinking and decision making
- Group problem solving
- Module 6 – Leadership and proactivity (3h)
- The difference between a manager and a leader
- Situational leadership
- Building positive influence
- Managing your time and priorities (Eisenhower, Pomodoro, and so on)
Teaching methods
- A mix of theory, practical exercises and scenarios — role play, case studies, self-assessment
- Work in pairs or small groups
- Group debriefs
Assessment
- Positioning questionnaire at the start and end of the course
- Continuous assessment through practical scenarios
- A personal action plan at the end
Invest in your teams’ human skills
Develop communication, collaboration and leadership for lasting performance.