Ground Handling Agent
The airport professional who greets, assists, and informs passengers.
Role Overview
A ground handling agent is an airport professional who greets, assists, and informs passengers. Their main duties include checking in passengers and their luggage, verifying travel documents, managing unforeseen situations (delays, lost luggage), and guiding travelers. Fluency in English and an excellent presentation are often required for this position, which also demands strong interpersonal skills and responsiveness.
Session Duration
- – 4 Months
- – 1 Month practical internship at the airport.
Prerequisites
- High School Diploma (Baccalauréat) level or higher
- Age 18 or older
- French/English
- Clean criminal record
TRAINING OBJECTIVES
- Train candidates to facilitate passenger travel, ensure compliance with the commercial contract, and cover security and safety aspects.
Main Duties
- Greeting and Check-in
- Passenger Assistance
- Liaison with Services
- Management of passenger boarding and disembarking operations
📚 TRAINING CONTENT
Customer Service Techniques
Conflict Management Altéa + Amadeus Discovery
Iport
Legal – International Regulations & Conditions of Carriage
Ground Handling Agent Core Training
Client Airline Procedures
DGR Cat 9 (Dangerous Goods Regulations Category 9)
Baggage Security (11.2.3.8 + TCA part)
Ramp Safety
VIP Lounge Passenger Welcome
Reduced Mobility Passenger Welcome
Human Factors
SMS-Safety Management System
QMS-Quality Management System
Reduced Mobility Passenger Welcome
Become the Face of the Airport
Start your career as a Ground Handling Agent: 4 months of theoretical training followed by a 1-month practical internship.